Mirrorworld now stock 1000's of mirrors for immediate despatch and aim to ship all ready-made items within 2- 3 working days, although some items are made to order and may take upto 7 - 14 days from the date of  your order. A small icon next to the product will tell you whether the item is in stock and also advise you if an item is normally made to order.   Where an order is received for an item that is marked as out of stock we regret we are not able to supply dates when our suppliers may get an item in stock however we will keep you updated by E-mail as to the status of your order (unless you ask us not to) Please note that orders for two or more items, we may part-ship if one or more of the items are unavailable. Mirrorworld aim to make all made-to-measure mirrors within 14 - 21 days, however in rare cases this may be exceed due to circumstances beyond our control.

Please note, in the case of bespoke framed mirrors you have the opportunity before placing any order to request a small sample of your preferred frame mouldings, enabling you to see first hand the colour, size and style of the frame moulding you have chosen. If a sample is requested we will contact you shortly after it has been dispatched to confirm your order requirements. Unfortunately, we are unable to accept cancellations of bespoke orders after this point. Note: Where carriage is charged, this will be shown on your invoice as a separate service and deemed complete upon your receipt of the goods.

Free delivery offers ONLY apply to Standard UK mainland, for order values over £50.00. Non Standard or other delivery destinations such as Scottish Highlands, Northern Ireland, IOM, Channel Islands, & Eire etc will be subject to a delivery surcharge. (Please ask for further details)

We accept a broad range of payment types from paypal to visa, MasterCard, Amex, Maestro and JCB. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. Mirrorworld uses World Pay, paypal and google checkout for online credit and debit clearing.  The Transaction will normally appear on your statement as LeCira or SecureIT which is part of the Lecira Group. For your convenience we are also able to take payments by cheque, phone, fax or mail. Please make bank cheques payable to: Mirrorworld.

Credit and debit cards are debited before items are shipped by Mirrorworld. All prices include sales taxes (where applicable) unless otherwise stated. Shipments to your delivery address maybe subject to import duties and taxes which are levied once a shipment reaches your country. Any such additional charges to clear customs must be borne by you. You should note that customs policies vary widely from country to country so we advise that customers contact their local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities.

With all hand made items made to measure there are certain manufacturing tolerances that come in to play, especially with wood mouldings. When Cutting heads wear this leads to moulding dimension changes which in turn can result in a slightly different overall frame size. These tolerances are normally kept to a minimum but 5-15mm is not uncommon and is deemed as within our manufacturing tolerance.

Should you require a more accurate size within 3-5mm where for example a frame must fit into a recess please ensure this is requested at time of order, as sizes within our normal tolerance range will not be rectified. Where differences exceed sizes in our normal tolerance range, the will be replaced under our 100% satisfaction guarantee scheme. Natural Wood Disclaimer: If you are purchasing any of our natural wood products please be aware as with all solid wood - natural flaws, minor imperfections, colour and grain variances may be present in the wood.

We want you to be completely satisfied with your purchase. Under the Mirrorworld 100% Satisfaction Guarantee, you have the right to cancel your order within 7 working days of receipt of your mirror on all ready made frames. This does not apply to any bespoke mirrors including all our art deco mirrors and all made-to-measure mirrors supplied under our bespoke manufacturing service, which includes glass, acrylic and steel products cut to size. Unfortunately such mirrors are non-returnable and non-refundable.
 
In the event that you wish to cancel your order prior to any commencement of work, you should do so in writing (or by email) please, within 7 working days. A full refund will be issued, unless a premium delivery service has been requested. In such instances a refund will be made less any charges incurred in processing your premium delivery. 

 Dutch Auction:A bid on the MirrorWorld Dutch Auction is considered a contract and you're obligated to purchase the item. Please note we do not offer a cancellation policy for our Dutch Auction sales, If your mirror arrives damaged please refer to the Return of damaged goods section in our terms and conditions.

Special Notes: All our "Standard size" range are also treated as a made to measure, as whilst we use Standard size mirrors, each frame and assembly procedure is produced and completed to order.

If you wish to cancel or postpone your fitting date within three working days of the due date, we will incur costs therefore cancellation or postponement may be subject to a administration charge.

In the unlikely event your mirror arrives with a fault or defect, please contact our customer service team within seven days by email at customerservice@mirrorworld.co.uk enclosing a photograph of the defect or fault if possible or writing to us at Mirrorworld, Unit 6 Swinton Hall Rd Ind Est, Pendlebury Road, Swinton, Manchester, M27 4AJ where we can offer replacement or refund. 

All Damages must be reported to Mirrorworld within 3 days (Except Art Deco* mirrors that must be reported within 24hrs) of delivery via email or in writing. Faulty and damaged mirrors will be replaced free-of-charge. Should you not require a replacement, please make arrangements to return the mirrors to us. (See special note on Return of unwanted goods) *NOTE: In the unfortunate event that an Art Deco mirror has been damaged in transit, please ensure that you advise us within 24 hrs of delivery at info@mirrorworld.co.uk or by telephone on 0161 794 7100 so that we can make arrangements to organise a replacement mirror.

(Refer to cancellation & returns policy, Does not apply to Bespoke orders) In the unlikely event of you wanting to return your mirror, it should be returned undamaged in appropriate packaging to ensure its safe arrival at Mirrorworld. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged. Please return the mirror to the address specified below. We will refund the full* amount paid for the goods (including VAT) within 30 days of receiving the returned your mirror. Special Note: If you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods lost or damaged in transit when returning.

Product returns must be delivered to: Mirrorworld Returns Team, Unit 6 Swinton Hall Rd Industrial Estate Pendlebury Rd, Swinton, Manchester,   M27 4AJ.  

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email: info@mirrorworld.co.uk

*Please note we do not offer a refund of any premium delivery service taken i.e. saturday, pre 10am or pre 12am. This will be deducted from the total refund amount.

• Full payment must be made before vouchers are dispatchedWhenever possible gift vouchers will be dispatched by chosen delivery type on the next working day following the day the order was placed.
• The purchaser will be given the option to specify the redeemer’s name.
• Security checks will be made to ensure any vouchers is either the redeemer’s name or authorised by the purchaser.

• Gift vouchers must be redeemed within two years of purchase.
• This gift voucher can only be redeemed against products shown on the Mirrorworld website: www.mirrorworld.co.uk
• Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
• This gift voucher cannot be exchanged for cash & is non-returnable or transferable.
• Vouchers which are defaced, altered, void or cancelled will not be accepted.
• This gift voucher may be exchanged for products of a lower or equal price than the face value on this voucher. Higher face value items can be exchanged with an additional balance payment.
• This gift voucher is redeemable in the UK; we can deliver to addresses in the Channel Islands and the Scottish Isles at an additional cost.
• We are currently unable to deliver to other international addresses.
• We reserve the right to change the Terms and Conditions at any time.

1.1 The Customer shall:

2.1 A survey for measure up or fitting advice should only be booked where the area of installation has been built and/or is accessible. We are unable to advise on parts of the property which are covered, unexposed or inaccessible and cannot give an opinion thereon. Where a surveyor attends site and is unable to measure or provide advice on the area concerned due to the above then mirrorworld will not be liable for refund of the survey and any revisit will be chargeable.

3.1 Mirrorworld shall manage, complete and provide the Goods and/or Services to the Customer

4.2 In the event of time overruns, should a fitter be unable to complete the work required within the given time slot, the client will be notified BEFORE work is carried out, work will only be undertaken over the predetermined time slot with the clients full understanding and consent, on these very rare occasions the extra time will be billed separately.

6.5 Except in respect of death or personal injury caused by Mirrorworlds negligence, or liability for defective products under the Consumer Protection Act 1987, Mirrorworld shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of these Conditions, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Mirrorworld, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods and/or Services (including any delay in supplying or any failure to supply the Goods and/or Services or at all) or their use or resale by the Customer, and the entire liability of Mirrorworld shall not exceed the price of the Goods and/or Services, except as expressly provided in these Terms.